Acceptable Forms of Payment: Hills of Texas Lodging accepts all major credit cards. Unfortunately, we cannot accept cash, check, or money orders at this time. We cannot divide the reservation cost amongst more than one credit card, but you can use a different card for the deposit than the final balance.
Reservation Deposit: Deposit equivalent to one (1) nights rent is due for reservations received more than thirty (30) days prior to the arrival date. If the reservation is made less than 30 days prior to your arrival the full amount is required at time of booking.
Late Payment: If your final balance is not collected within 3 days of the due date, a $25 late fee will be added to your reservation. If the final payment is not collected within 5 days of the initial due date, Hills of Texas Lodging reserves the right to cancel your reservation and the cancellation polices will apply. All reservations are first come, first serve and we are not able to hold or blackout dates for any reason.
Additional Fees: There is a 7% handling fee and a 7-13% state lodging tax (depending on location) assessed to all rentals. Some properties may also have an additional city tax and/or cleaning fee that will be assessed to your rental. If you have confimed your reservation through a thrid party reservation company (Homeaway, VRBO, Airbnb, etc) they may apply additional fees that are completely unrelated to Hills of Texas Lodging and completely out of our control.
Reservation Changes: You are welcomed to add additional guests, pets, and additional nights to your stay at any time. However once the final payment is collected you will not be able to decrease the amount of guests, pets, or length of stay. We cannot refund any monies should you decide to shorten your stay.
Cancellations: Cancellations received more than thirty (30) days prior to the check-in date, will receive a full refund less a $50.00 processing fee. For notice received less than thirty (30) days prior to check-in date, Guest will be liable for 100% of the contracted rental amount unless Manager is able to re-book the Property to a new group of guests for the same dates. Guest assumes all responsibility and refuses their right to file a merchant dispute or charge back for failure to comply with this cancellation policy.
Minimum Night Stay Policy: We have a strict two (2) night minimum stay requirement for all properties. There is a three (3) night minimum stay required on all major holidays (Christmas, New Year, Memorial Day, July 4th, Labor Day, & Thanksgiving). We do not allow one-night reservations.
Minimum Age Requirement: Guest must be an adult 25 years of age or older and will be an occupant of Property during the entire reserved period. Any reservation found to be obtained under false pretense will be subject to forfeiture of all payments and deposits and the Guest will be required to vacate the Property immediately.
Renter’s Responsibility: The renter’s failure to possess written confirmation of the reservation provided by Hills of Texas Lodging will not be grounds for canceling the reservation. This includes failure to locate the property, appearance of the property, and access to the property. If you do not receive a confirmation email, it is your responsibility to contact us to obtain the necessary documents.
Property Showings: We are a small family owned business and do not have the man power to conduct showings for any of our rental properties. It is also very difficult to schedule showings around the cleaning crew, maintenance staff, and possible last minute reservations that are taken. We keep our photos up-to-date and accurate at all times so that you have a very clear understanding of the home you are reserving. What you see in the photographs is exactly how you can expect the home to look upon check-in.
Travel Insurance: Unfortunately, Hills of Texas Lodging does not offer insurance plans at this time. If you are interested in exploring that option, please visit http://www.travelguard.com and their friendly associates can provide you with information and a fast quote.