Terms and Conditions

Thank you for your interest in visiting the beautiful Texas Hill Country and staying in a Hills of Texas Lodging managed property. We are delighted you are considering us as your lodging provider. We have developed the following lodging policies to protect the interests of the individual owners of our rental properties, the neighbors in the surrounding properties, and to ensure the safety and enjoyment of each of our guests.

The policies have been grouped into two categories:

Booking Policies - what you need to know before you confirm a reservation
Stay Policies - what you need to know before your check in

 

Booking Policies

Acceptable Forms of Payment

Hills of Texas Lodging accepts all major credit cards. Unfortunately we cannot accept cash, check, or money orders at this time. If you wish to divide the reservation cost amongst more than one credit card, there will be a $5.00 additional processing fee per credit card added to your reservation.

 

Reservation Deposit

The amount of the first nights stay is required at the time of the booking.  Final payment is due 30 days prior to arrival date. If your final balance is not collected within 3 days of the due date, Hills of Texas Lodging reserves the right to cancel your reservation and the cancellation polices will apply.

 

Additional Fees

There is a 6% handling fee and a 7-13% (depending on location) lodging tax assessed to all rentals. Some properties may also have an additional cleaning fee that will be assessed to your rental.

 

Reservation Changes

You are welcomed to add additional guests, pets, and additional nights to your stay at any time. However once the final payment is collected you will not be able to decrease the amount of guests, pets, or length of stay. We cannot refund any monies should you decide to shorten your stay.

 

Cancellations

If a reservation is cancelled more than 30 days before the arrival date it is fully refundable minus a $50.00 service fee. If a reservation is cancelled within 30 days of the arrival date, full payment is forfeited.

 

Minimum Night Stay Policy

Minimum night stays vary from season to season and from property to property. Typically our properties will have a two night minimum all year round with the exception of a three night minimum for all major Holidays.

 

Renter's Responsibility

The renter's failure to possess written confirmation of the reservation provided by Hills of Texas Lodging will not be grounds for canceling the reservation. This includes failure to locate the property, appearance of the property, and access to the property. If you do not receive a confirmation email, it is your responsibility to contact us to obtain the necessary documents.

 

Travel Insurance

Unfortunately Hills of Texas Lodging does not offer insurance plans at this time. If you are interested in exploring that option, please visit http://www.travelguard.com and their friendly associates can provide you with information and a fast quote.

 

 

Stay Policies

Checking In & Checking Out:

Check-in time is 4:00 P.M. and check out time is 11 A.M. A fee will be charged for any late departures not previously approved by a member of Hills of Texas management. Contact our front desk for further information. You will find the property directions for your reservation in the confirmation email. Please note: GPS is NOT always reliable in Wimberley.

 

Late Check In

Renter’s failure to notify Hills of Texas Lodging if they will be arriving late (past 9 pm) and cannot find the property rented or cannot get into the property rented is not grounds for cancellation. The renter must make contact with one of our representatives before 6 pm on the day of the first night’s rental, so that late check in arrangements can be made.

 

Keys

Only a certain number of keys are allowed per each unit. Guests must return all keys in the exact spot they found them at time of check out (lock box, office, etc). If a key is lost or accidentally taken home, your card will be charged $15.00 per key if not returned to Hills of Texas Lodging within seven days of your departure.

 

Unauthorized Guests

Hills of Texas Lodging's properties each contain a strict maximum occupancy. All guests participating in the reservation will be registered on the rental agreement prior to your arrival date. Should there be unregistered guests at the property, at any time, for any length of time without prior approval, you will be asked to leave and forfeit the remainder of your reservation. No monies will be refunded. No parties, day guests, or events are permitted at any of our properties without written approval (additional fees may apply).

 

Pets

Pets are ONLY permitted in designated Pet Friendly properties with prearranged reservations. The pet fee will be clearly stated on each properties page if applicable. Evidence of pets in non-pet friendly properties will result in additional fees.

 

Smoking

Smoking is not permitted inside any of our rental properties. Smoking outside is okay as long as all cigarette butts and debris are cleaned up completely before time of check out. If cigarette butts and debris are left at a property, you will be subject to an additional cleaning fee.

 

Hot Tubs & Swimming Pools

There are times when hot tubs and pools are temporarily closed for cleaning, maintenance and repairs. We appreciate your patience during these times.

 

Injuries

Guest shall assume all risk of any injury to self and/or their guests. Guest agrees to hold property owner and Hills of Texas Lodging harmless for all injuries incurred while guest is on premises, regardless of how such injuries are sustained.

 

Lost and Found

Hills of Texas Lodging is not responsible for the loss of money, jewelry, or valuables of any kind. If you feel that you may have left an item behind, please call us. For a $15 dollar trip charge one of our associates will go to the property and search for the item(s). If your item is found, we will have it shipped to you via UPS at your cost. All items not called about or claimed within 2 weeks will be locally donated.

 

Problems During Your Stay

In the event that there is a problem with the property, guests must contact Hills of Texas Lodging immediately so that the problem can be corrected. Hills of Texas Lodging and the homeowner will make every effort to correct the problem in a reasonable amount of time. Unforeseen issues can occur from time to time and your understanding of this is appreciated. If a guest contacts Hills of Texas Lodging AFTER their stay to report an issue, no compensation will be considered since we were not given the opportunity to correct it.

 

Hurricane / Storm / Road Conditions Policy

No refunds will be given for hurricanes, storms, or road conditions. If you live in an area that could be affected by hurricanes, or want to protect your reservation from storms or road conditions we strongly suggest purchasing travel insurance.

 

Property Damage

Guest shall assume all risk of damage to rented property(s) during the duration of the rental period and are responsible for the costs of all repairs or replacements. If you notice an issue at check in, please notify us so we do not hold you responsible.

 

Condition and Use of Property

The Property is provided in “as is” condition. Guest acknowledges that use of amenities such as hot tubs, pools, and decks can be potentially dangerous and involve potential risks if improperly used, particularly with regard to children and such use is at the Guest’s own risk. Guest shall use the property for residential purposes only and in a careful manner to prevent any damage or loss to the property and keep the property in clean and sanitary condition at all times. Guests shall refrain from loud noise and shall not disturb, endanger, or inconvenience neighbors, nor shall guests use the property for any immoral, offensive or unlawful purposes, nor violate any law, association rules or ordinances, nor commit waste or nuisance on or about the property.

 

Default

If guest should fail to comply with the conditions and obligations of this Agreement, Guest shall surrender the property, remove all guest’s property and belongings and leave the property in good order and free of damage and no refunds shall be made.